I've been forwarded this by a colleague:
There’s a great story of a manager of a Coca-cola plant who’s numbers were far better than his peers. When asked what his “secret” was, he said simply that rather than take a best practice and modify it to meet what the plant did, he instead modified the plant to match the best practice. His secret was not trying to be too clever.
Is this something which really happened, or just some made-up example?