A local news story reports the following:
Workers behind Instacart, the grocery delivery company and app, say they’re getting punished for getting a tip.
People who shop and deliver for the app say the higher the tip, the less wage they make – and that the company is using customers’ tips to subsidize wages. [...]
Working Washington, a worker's rights group, shared an even more egregious example on its website. https://www.workingwa.org/instacart-eighty-cents
It shows without a $10 customer tip, an employee earned only 80 cents for more than an hour of work.
“There's the expectation when you're tipping somebody is that the worker is getting the tip, not the company,” said Sage Wilson, a WorkingWA spokesperson.
A customer of Knudson’s said he thought his tip went straight to her on top of her pay, and had no idea about the accusations.
However, Instacart denies the charge:
An Instacart spokesperson KIRO7 reached by phone denied that the company is mishandling employee tips.
The company said that by changing it’s [sic] pay structure, it intended to bring more transparency, and that shoppers' pay would stay the same.
Does the tip function in the Instacart app pay money to the company instead of the shopper?