A habit I've gotten into, when I have time, is intentionally keeping the line open when I get automated or heavily scripted telemarketing calls. I got into this a long time ago because I had been told or read that it ties up their lines and keeps them from bothering someone else for the 2 minutes the sales pitch takes versus just hanging up. Given how long I've been doing this I felt it wise to review the habit.

This claim is made by sources like this one which makes the claim that:

If everyone spent 2 minutes talking to every telemarketer that called them, telemarketing as an industry would go out of business in a few days.

It obviously wastes some resources. I am skeptical of the amount or cost of those resources. Further the source seems centered around human-driven calls as opposed to pre-recorded or AVR (automatic-voice-recognition) based calls.

There is even enough desire to do this that one company is offering a paid service to keep marketers on the line with a robot.

Does this habit have any meaningful impact in tying up the resources of a marketer?

Phones don't really have "lines" anymore. I'm certainly not tying up a physical landline. Do modern VoIP systems have any constraints on the number of outbound calls made at one time?

closed as off-topic by tim, Oddthinking Oct 23 '17 at 22:27

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Skeptics Stack Exchange is for challenging notable claims, such as pseudoscience and biased results. This question might not challenge a claim, or the claim identified might not be notable." – tim, Oddthinking
If this question can be reworded to fit the rules in the help center, please edit the question.

  • We have a rule that only widely-held beliefs are in scope for this site (or at least, claims made by notable people and organisations that are widely seen). Please provide some references to places where this claim is being made. – Oddthinking Oct 24 '17 at 0:00
  • 2
    Here is a source you can use to get this question reopened. – Laurel Oct 24 '17 at 3:51
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    You can offload this onto a bot if you like: jollyrogertelco.com – CactusCake Oct 24 '17 at 14:52
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    @Oddthinking some commenters have helped and I added their references to my question. Is this sufficient to get you to reconsider your close votes? – Freiheit Oct 26 '17 at 19:19
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    @Freitheit: No, it actually confirms that the claim is confused. The quoted claim is about tying up the time of human agents from an outbound call center. The headline is about a robocaller or outbound IVR. The claims are very different. – Oddthinking Oct 26 '17 at 23:25

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